No cash this Tihar? No problem.

Expansion of e-payment services has led to a drastic drop in cash transactions in Nepal

Sabita Budhathoki of Bhaktapur went online to look for Tihar gifts. Dinesh Thakuri of Balaju did not set foot in a physical shop this festival season, doing all his shopping online. 

As elsewhere in the world, post-Covid commerce in Nepal has moved online and physical stores are being replaced by the digital marketplace, and cash by e-wallets. 

Fonepay, Nepal's largest mobile payment network, saw transactions worth Rs10 billion in a single day on October 17 during the Dasain shopping season, with payments by customers for goods and services raking up Rs1.8 billion. 

Nepal’s largest online shopping platform Daraz, which was acquired by Chinese conglomerate Alibaba Group five years ago, alone sees transactions of Rs20 million every day.

“The rate of the growth of digital transactions has certainly been encouraging,” says Guru Paudel of Nepal Rastra Bank's Payment Systems Department.

The expansion of mobile networks, the development of internet infrastructure, and a significant number of young Nepalis opting to conduct digital transactions has meant that e-commerce has spread rapidly across Nepal.  

Read also: Nepal’s budding e-commerce ecosystem, Sikuma Rai

eCommerce in Nepal NT

In addition, the pandemic brought about changes to how people buy goods and services, giving Nepal’s burgeoning online marketplace as well as cashless digital transaction services a boost. 

There is now no need to carry cash to pay for groceries, clothes, appliances airline tickets or at petrol stations. Standing in long queues to pay phone or electricity bills is a thing of the past. 

The amount of cash circulating within the country went from Rs450 billion at the beginning of the pandemic in 2020, increasing as the infection rates peaked, and reached Rs625 billion by October 2021. After that it began a steep decline. 

As of September 2023, Rs496 billion worth of banknotes are in circulation across Nepal, excluding cash in banks and financial institutions. 

The first month of the lockdown saw transactions worth Rs5.64 billion conducted through mobile banking. In the next four months, digital transactions increased threefold to Rs18.84 billion. At present an average of Rs8 billion worth of good and services are paid for online every day.

Read also: Nepal’s e-conomy rapidly goes digital, Saniaa Sah

Prakash Kumar Shrestha of the Economic Research Department of Nepal Rastra Bank says changing business practices and consumption patterns have contributed to the decrease in the circulation of cash. 

“Cash has become non-essential and cashless transactions the norm due to the increase in digital transaction services,” adds Shrestha. 

11 November (called Singles Day, or 11/11) is an annual unofficial holiday and online shopping fair in China. Over 24 hours, Chinese online marketplace Alibaba alone sees cashless purchases worth up to $84 billion every year—twice the size of Nepal's economy. Meanwhile, India surpassed China to become the country with the highest number of digital payments in 2022.

Daraz in Nepal is also preparing to mark 11/11 with attractive offers. Central bank data shows clear growth in digital transaction services like Connect IPS that links banks and is used to conduct larger business to services like eSewa and Khalti that are used for everyday transactions. 

Transactions via Connect IPS increased from Rs2 billion daily to Rs12 billion from September 2020 to September 2023. Meanwhile, payments via mobile banking reached Rs242 billion in September 2023, more than a tenfold increase compared to Rs20.3 billion in September 2020. A total of 34.5 million transactions are conducted through mobile banking every month.

QR payments went from Rs650 million a month in September 2020 to Rs30 billion during the same timeframe in 2023. Transactions on digital wallets like eSewa, Khalti, and IME Pay increased three fold from Rs7 billion a month in September 2020 to Rs21 billion this September. 

Read also: Nepal e-shopping booms under Covid-19, Nepali Times

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“After India, Nepal is perhaps the next successful example of efficient mobile banking services in South Asia,” says Paras Kunwar of Fonepay. “The development of digital banking services along with digital wallets looks very promising.” 

Prakash K Shrestha of the Economic Research Department of Nepal Rastra Bank, believes that digital business will make further strides. “The rate of evolution of digital transactions should go up, while cash transactions will become less and less common,” he notes. 

The only dark lining in the silver cloud is the general economic slowdown in the country with a lower trade volume. Unlike previous years, pre-Dasain shopping season this year was tepid, with street front shops shuttered and bearing to-let signs.       

Rameshore Khanal, former secretary of the Ministry of Finance, says that shut shops do not indicate a recession – it could be a change in the market towards online shopping. Shrestha of NRB notes that young people accustomed to conducting business on phones have stopped visiting physical shops.  

“Places like New Road, which has long been the city’s shopping hub, are frequented now by the above 55 demographic while the new generation shops online,” he says. “This means  more brick-and-mortar establishments will shut down in the near future.”

Usha Dahal of Imadol began selling saris and kurtas on Facebook Marketplace during Tij this month, but her online shop took off so rapidly she got orders for home delivery of 50 saris a day.  

Read also: Navigating Nepal with new digital maps, Shristi Karki

eCommerce in Nepal NT

“My shop is barely two months old and I don’t even have an official name for it yet, but business is doing well,” says Dahal, who buys through a wholesaler and delivers via a courier service. “Because there are no rental or utility bills, I can sell clothes cheaper, and my customers benefit. Besides, the shop is always open.” 

Guru Paudel of NRB’s Payment Systems Department, attributes the leap in digital transactions services to changing post-Covid consumption patterns, the development of banking infrastructure, and the Central Bank's policy to promote digital transactions. 

However, Paudel says, digital transactions can become even more widespread if the broadband internet is more affordable and reliable. Better digital security, promotion of digital payments can also control widespread corruption.

Fonepay’s Kunwar agrees. Future spread of digital transactions will be determined by investments in infrastructure, as well as expanding awareness about the availability of such services. Nepal can only move towards being a digital economy if currency circulation falls below 10% of Nepal’s GDP. Cash circulation currently is 14% of GDP.

Adds Kunwar: “Digital transaction services are still competing with cash in Nepal.  The challenge lies in convincing the public to use our services, this is also an opportunity for service providers.

Read also: Digital path to social buffers in Nepal, Ashraya Dixit